Does it bother anyone else when you visit a drive thru and are asked to pull up or out front and "we'll bring your order out ASAP?"
I went through a "healthy" fast food drive thru tonight and ordered 4 simple items for myself and my family. I paid my $5.48 and was asked to pull around the corner just as the car in front of me did seconds ago. I sat out front entertaining my kids and the car in front of me got 3 bags of food. I sat for a little while longer and began to wonder if my food was traveling down the road with the family in front of me. Since I had 2 kids with me I pulled back around to the drive thru and asked about my food. I was told to pull to the window.
I was asked, "You the one with the Texas Cheeseburger?"
Me, "Uh, yes and fries, onion rings and 2 tacos."
Server, "Sorry about that, it happens sometimes when we have so many people pull around front." She handed me my food.
I look in to see I am missing my tacos.
Not much in the area of customer service recovery efforts. I have contacted the stores website and informed them what happened. We'll see! If I get a satisfactory result I'll not name the place since I usually get good service. If you frequent this place you should know by what I ordered.
Me and BillyV moment: "I don't remember ordering 2 tacos..." as I bite into one of BillyV's tacos!
What would a place do if you refused to "pull forward?" You know by pulling forward it makes the store's numbers appear better that they provide QUICK service. Bah!